Continuous Improvement

 

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Lead persons: Identifying employee & co-worker types

 

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Coaching

 

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Communication and building effective communication habits

 

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Deadly trap: Communication Complacency

 

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The foremost communication skill: Concentration

 

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Empathy (sensitivity), easy, but critical mental habit

 

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Major communication barriers: Reifying, Stereotyping, Polarizing, Bypassing

 

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Feedback: A fundamental for Communication

 

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Listening skills

 

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Learning how to communicate effectively with your subordinates (individually, and as a group)

 

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Knowing how to handle tough questions

 

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Team building, creating good team players, and emphasizing teamwork

 

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Communicating as a team

 

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Working with people from other departments

 

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How to accept responsibility for your people or your departmentís performance

 

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Know how your departmentís work affects other departments

 

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Dealing with people who criticize your department

 

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Ways to get the resources you need

 

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Dealing with office politics

 

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Know simple strategies how to deal with complains

 

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Time management: Scheduling your workload, finding a daily routine that works for you

 

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Planning and scheduling your staff to avoid excessive overtime

 

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