Management Skills

 

 

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Typical supervisory activities: What is effective and what is not

 

 

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Learning the art of delegation

 
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Know what activities that can be delegated and what not to delegate

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Identify the limitations to delegation

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Common causes of failure in delegation and assigning work

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Reasons employees resist delegated responsibility

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Reporting progress

 

 

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Management and Leadership Style:

 
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Various leadership theories

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Different types of leaders

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Evaluation of the various leadership styles, what will work best for you

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Finding your own management style

 

 

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Motivation and Worker Productivity

 
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What is motivation, what works and what doesn’t

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What employees say motivates them

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Inner motivation

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The difference between "morale" and "motivation"

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Understanding the dynamics of motivation

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Dealing with low morale

 

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Assigning work, Giving personal assignments

 
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Following up with what needs to be done

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Knowing how to resolve conflicts

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Why it is so important to be present and visible in the work area

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Becoming a pro-active rather than a re-active manager

 

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Effective Discipline

 
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Fairness and avoiding favoritism

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Conflict resolution; what to do when problems arise

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    Using constructive criticism

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    Learning why it doesn’t always pay to get angry

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    Dealing with employees problems and concerns

 

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